Dbvisit Replicate support is reachable at http://www.dbvisit.com/support/service_desk/, the single point of contact for all Dbvisit products. To help collect all the information needed by the support, Dbvisit Replicate contains a built-in trace file packaging facility. Use command SUPPORT PACKAGE process to create a zip file containing the files for the specified process, running this command in turn on fetcher, mine and apply servers.
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The command can take further arguments, forcing it to skip some files – use it only if packaging otherwise fails.
The support package command can also be run from the Command Console:
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| $ ./dbvrep --ddcfile ORCL-APPLY.ddc support package APPLY |
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For 2-way replication 4 support packages can be created (MINE, APPLY, MINE1, APPLY1).
On the source server:
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| ./dbvrep --ddcfile ORCL-MINE.ddc support package MINE
./dbvrep --ddcfile ORCL-APPLY1.ddc support package APPLY1 |
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On the target server:
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| ./dbvrep --ddcfile ORCL-MINE1.ddc support package MINE1
./dbvrep --ddcfile ORCL-APPLY.ddc support package APPLY |
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