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Dbvisit Replicate support is reachable at http://www.dbvisit.com/support/service_desk/, the single point of contact for all Dbvisit products. To help collect all the information needed by the support, Dbvisit Replicate contains a built-in trace file packaging facility. Use command SUPPORT PACKAGE process to create a zip file containing the files for the specified process, running this command in turn on fetcher, mine and apply servers.
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| $ ./dbvrep --ddcfile LINA.ddc support package MINE
Initializing.....done
DDC loaded from database (124 variables).
Dbvisit Replicate version 2.0.01.740
Copyright (C) Avisit Solutions Limited and Dbvisit Software Limited. All rights reserved.
DDC file LINA.ddc loaded.
Packaging into ZIP file: dbvisit_support_dbvrep_MINE.7IPy.zip for process MINE, addinfo []
Trying retrieving +DATA/src/onlinelog/group_1.276.748600819 from ASM. If this fails, restart with NOASM added to the SUPPORT command.
Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option.
====> If instructed by support, run as SYSDBA the script get_logtrace.jTZ4.sql and upload the generated tracefile (script will show the name) to Dbvisit Support as well. |
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