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Contacting Dbvisit Support servicedesk: http://support.dbvisit.com

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$ ./dbvrep --ddcfile ORCL-MINE.ddc support package MINE
Initializing.....done
DDC loaded from database (124 variables).
Dbvisit Replicate version
DDC file LINA.ddc loaded.
Packaging into ZIP file: dbvisit_support_dbvrep_MINE.7IPy.zip for process MINE, addinfo []
Trying retrieving +DATA/src/onlinelog/group_1.276.748600819 from ASM.
If this fails, restart with NOASM added to the SUPPORT command.
Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option.
====> If instructed by support, run as SYSDBA the script get_logtrace.jTZ4.sql
and upload the generated tracefile (script will show the name) to Dbvisit Support as well.

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The support package command can also be run from the Command Console:

For MINE, ensure the command console is run from the Mine server so that the Mine logs and plogs can be found:

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dbvrep> support package MINE
Packaging into ZIP file: ./dbvisit_support_dbvrep_d112f_mine.PNR_.zip for process mine, addinfo []
Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option.
====> If instructed by support, run as SYSDBA the script get_logtrace.jsKz.sql and upload the generated tracefile (script will show the name) to Dbvisit Support as well.

For APPLY, ensure the command console is run from the Apply server so that the Apply logs and plogs can be found:

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$ ./dbvrep --ddcfile ORCL-APPLY.ddc support package APPLY

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For 2-way replication 4 support packages can be created (MINE, APPLY, MINE1, APPLY1).

On the source server:

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./dbvrep --ddcfile ORCL-MINE.ddc support package MINE
./dbvrep --ddcfile ORCL-APPLY1.ddc support package APPLY1

On the target server:

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./dbvrep --ddcfile ORCL-MINE1.ddc support package MINE1
./dbvrep --ddcfile ORCL-APPLY.ddc support package APPLY