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Contacting Dbvisit Replicate support is reachable at http://wwwsupport.dbvisit.com/support/service_desk/, the single

Dbvisit Replicate support is the single point of contact for all Dbvisit products. To help collect all the information needed by the support, Dbvisit Replicate contains a built-in trace file packaging facility. Use command SUPPORT PACKAGE process to create a zip file containing the files for the specified process, running this command in turn on fetcher, mine and apply servers.

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For 2-way replication 4 support packages can be created (MINE, APPLY, MINE1, APPLY1).

On the source server:

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./dbvrep --ddcfile ORCL-MINE.ddc support package MINE
./dbvrep --ddcfile ORCL-APPLY1.ddc support package APPLY1

On the target server:

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./dbvrep --ddcfile ORCL-MINE1.ddc support package MINE1
./dbvrep --ddcfile ORCL-APPLY.ddc support package APPLY