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Dbvisit Support is the single point of contact for all Dbvisit products. To help collect all the information needed by the support, Dbvisit Replicate contains a built-in trace file packaging facility. Use command SUPPORT PACKAGE process to create a zip file containing the files for the specified process, running this command in turn on fetcher, mine MINE and apply APPLY servers.
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$ dbvrep --ddcfile ORCL-MINE.ddc support package MINE Initializing.....done DDC loaded from database (124 variables). Dbvisit Replicate version DDC file LINA.ddc loaded. Packaging into ZIP file: dbvisit_support_dbvrep_MINE.7IPy.zip for process MINE, addinfo [] Trying retrieving +DATA/src/onlinelog/group_1.276.748600819 from ASM. If this fails, restart with NOASM added to the SUPPORT command. Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option. ====> If instructed by support, run as SYSDBA the script get_logtrace.jTZ4.sql and upload the generated tracefile (script will show the name) to Dbvisit Support as well. |
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For MINE, ensure the command console is run from the Mine MINE server so that the Mine MINE logs and plogs PLOGs can be found:
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dbvrep> support package MINE Packaging into ZIP file: ./dbvisit_support_dbvrep_d112f_mine.PNR_.zip for process mine, addinfo [] Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option. ====> If instructed by support, run as SYSDBA the script get_logtrace.jsKz.sql and upload the generated tracefile (script will show the name) to Dbvisit Support as well. |
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For APPLY, ensure the command console is run from the Apply APPLY server so that the Apply APPLY logs and plogs PLOGs can be found:
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dbvrep> support package APPLY Packaging into ZIP file: ./dbvisit_support_dbvrep_d112f_apply.z9sJ.zip for process apply, addinfo [] Failed to open logfile /home/oracle/d112f/log/dbvrep_APPLY_d112f.log Packaging data from database. If this fails, restart SUPPORT PACKAGE with NODB option. ====> If instructed by support, run as SYSDBA the script get_logtrace.jsKz.sql and upload the generated tracefile (script will show the name) to Dbvisit Support as well. |
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