Creation of support package is extremely important procedure which will help you with resolving issues with Dbvisit Support. For Oracle database, there are two ways how to create support Package:
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It is only ever needed to run the support package command on one of the servers. Support package will automatically download files from the other server. If there are issues with network however, we recommend to run this command on primary and standby and upload both file to Dbvisit Support. |
Resulting support package is generated in “support” directory as seen in the output:
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Leave selected the primary site (if primary is not accessible choose standby).
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Do NOT use tracefile or PID fields, leave them empty. |
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Once the support package is created, download it to your client:
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