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Dbvisit Support is the single point of contact for all Dbvisit products. To help collect all the information needed by the support team, Dbvisit Replicate contains a built-in trace file packaging facility. This will typically be the first item that a Dbvisit support technician will ask for. Use the command SUPPORT PACKAGE process_nametype to create a zip file containing the files for the specified process, running this command in turn on FETCHER, MINE and APPLY servers. More details on support packages can be found here: Creating Support packages
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