The proper way to contacting Dbvisit Support is via the servicedesk: http://support.dbvisit.com
We request that you only log one ticket per issue.
You may also want to check the Dbvisit Replicate knowledge base first if it is a question and not an error.
Dbvisit Support is the single point of contact for all Dbvisit products. To help collect all the information needed by the support, Dbvisit Replicate contains a built-in trace file packaging facility. This will typically be the first thing that a Dbvisit support technician will ask for.Use command SUPPORT PACKAGE process to create a zip file containing the files for the specified process, running this command in turn on FETCHER, MINE and APPLY servers. More details on support packages can be found here: Creating Support packages