Support

Owned by KrupeshD (Unlicensed)
Last updated: Jun 10, 2013

If for any reason Dbvisit Standby fails to function or an error message is produced, please send the Dbvisit Standby trace file to Dbvisit support.
The Dbvisit Standby trace file can be identified as follows:

  • The trace filename will start with a number (process id), then the name dbvisit, then the database name and then the timestamp and will end with extension .trc.

(Example 3118_dbvisit_prod10g_200610091322.trc)

  • The location of the trace file is determined by the TMP variable in the Dbvisit Standby Database Configuration (DDC) file.

Please forward the trace file to Dbvisit support through our website at http://support.dbvisit.com.